“Sorry, This Video Cannot be Played While Your Device is Connected to This External Monitor”: Why This Message Appears And What is Its Meaning?

Have you ever attempted to stream a video or music from a website and received the message, “sorry, this video cannot be played while your device is connected to this external monitor” If you have, it must have puzzled you. After all, why wouldn’t a video play on a monitor or TV screen? Especially when the device displays other videos and pictures flawlessly? Don’t worry, as this guide is here to assist you in solving your problem. I will answer these questions here. I’ll also tell you how to watch those videos again.

sorry, this video cannot be played while your device is connected to this external monitor

What is the cause for the Error Message “sorry, this video cannot be played while your device is connected to this external monitor”?

If you see this message, the content you’re trying to access is HDCP-protected. This means that the video or content can only be viewed on devices that support HDCP. This indicates that the device displaying the error message is incompatible with HDCP. As I previously stated, you are unsure what HDCP means. As a result, I’ll explain what HDCP is.

What exactly is HDCP?

High-bandwidth Digital Content Protection is abbreviated as HDCP. It’s a password-protected digital copy. It was created to prevent the duplication and copying of audio and video content. Keep in mind that it works because the digital signal is transmitted through multiple connections.

The system then checks each device in the chain and displays the contents. This means that, yes, the monitor and cables are included. If your computer is not HDCP certified, you may encounter the following errors in addition to the one described in the first paragraph:

  • Video players will display an error message.
  • The device can play either audio or video.
  • The video and audio will both play.


Many users emailed the companies responsible for the websites causing the video playback issues. Many have been outrageous on Twitter also about this persisting issue. Businesses all advised them to use an HDCP-compliant device.

However, not everyone can afford a brand-new television or monitor for this purpose. In this article, I’ll show you how to remove the error warnings and watch the movie you want.

How Do I Disable the HDCP Error Message and View the Blocked Content?

The most problematic aspect of this HDCP protection mechanism is that it lacks an HDCP-compliant method for avoiding error messages without purchasing a completely new HDCP-compatible device. However, I am not convinced that people should buy new TVs or upgrade their existing audio-video receivers to watch a few HDCP-blocked videos.

It’s a huge waste of money for me. This is why I will offer a solution to this problem. You should be aware that you can avoid this issue using an HDMI splitter that bypasses HDCP requests. It’s the only way to avoid the annoying error message and see what’s happening behind an HDCP wall.

Splitters do not cost much. A $20 splitter could be useful. However, I recommend you conduct extensive research on the HDC certification status. Even among splitters from the same manufacturer, I’ve noticed a lack of consistency.

Before purchasing, read the manufacturer’s specifications and look up reviews on the splitter. Recognizing that you can use an HDMI splitter is as simple. It must be positioned between your output and the display device. For example, if you want to connect the Chromecast to your display, you will typically plug it directly into your existing monitor.

Instead, ensure that Chromecast is plugged into the correct HDMI divider’s input. In addition, if your audio-video receiver does not work with your older HDTV, connect all HDMI devices directly to the receiver. After that, properly connect your HDMI splitter between the receiver and the display.

Make sure to check to see if your HDMI cable supports HDCP. This is important at this stage. Check the website for its current status. Additionally, inspect the packaging that came with it (now you understand why you should not throw away packets just after receiving the product). This should give you an idea of the HDCP conformity status.

As a result, a primary HDMI splitter will allow you to eliminate the error messages that appear on non-compliant HDCP devices. You will also discover that it is a less expensive option than purchasing a completely new monitor simply because of an error message. The first step is to confirm the splitter’s status and ensure it is HDCP licensed before purchasing.

You can also ask for some help from someone who has already faced this issue. They can guide you better and suggest what they had done when they came across “sorry, this video cannot be played while your device is connected to this external monitor.”


That’s all you need to know: “sorry, this video cannot be played while your device is connected to this external monitor.” I hope this article will help you understand the actual problem with this error message and how you can easily fix it. However, remember to conduct thorough research and check everything before taking any decision. You can consult a friend or someone who is faced with this problem. They can guide you well. Buying a new TV or upgrading their existing audio-video receivers to watch a few HDCP-blocked videos is a waste of money. So try out the way I told you to resolve this issue.

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